FAQQuestions and Answers

 

Why should I choose Integrity Painting, LLC?

Peace of Mind

We have a high percentage of repeat customers due to our excellent service, attention to detail and the care we give your property.

Do you use sub-contractors?

No. Our staff members are full-time employees that receive W-2s. We employ long-term staff members that are interested in a career.

Are you insured?

Yes, through The Insurance Advisor Group. Each bid package includes a copy of our insurance document..

How soon can I get a bid and do I have to be there?

We can often schedule bids for the next day or any other weekday that works for your schedule. We also offer limited Saturday appointments. You do not need to be there for exterior estimates, but we strongly recommend that you are.

How many workers are going to be here?

Our crews are made up of one supervisor and one or two painter helpers. If it's a large project, we make sure to allot enough painters to finish in a timely manner.

How long will it take?

Each job is dependent on a number of factors, like the scope of your project and if there are any add ons. Also, weather is a factor for exterior projects. We can't paint exteriors when it's raining. Your project supervisor will be able to give you an accurate length of time for your project on the spot.

What days do you work?

We work Monday through Friday, and sometimes Saturdays for special circumstances. You can expect to see us show up for your project at 8:00 am unless otherwise specified.

How much money do you require down?

None. Payment is made in full upon completion to your satisfaction.

What payment types do you accept?

We accept checks and cash. We do not accept credit cards at this time.

Does your bid include paint?

Yes. We base our bids on using Sherwin-Williams, Benjamin Moore, or Pittsburg paint products; however, we have accounts with all major brands.

How do we pick out colors?

We can color match to any paint brand or even everyday objects! You can also use our free color consulting services if you need help making the decision.

Do we have to be home during the project?

No. Some homeowners give us a key while others want to be there throughout the project. Please note that we will need access to the interior when painting doors and windows.

Definitions

BID - A set price based on the scope of work to be completed.

SUB-CONTRACTOR - A person who is independent of the original contractor who is hired to perform the task. This person in turn should carry their own insurance and worker's compensation. The sub contractor does not have to adhere to the guidelines set forth by the original contractor.

REPAIR NAIL HOLES, CRACKS AND GOUGES- Damage or other minor imperfections in drywall are repairable, and part of our standard preparation.

POLE SAND - Sand paper or sanding screen is attached to a pole and used to go over the walls. This procedure removes debris and provides a good surface for maximum paint adhesion.

TAPE AND BACK FILL - After wood trim is taped off to protect it from drips and splatters, a very thin layer of paintable caulk is applied over the tape. This performs two tasks.

  1. Fills cracks between the trim and walls.
  2. Seals tape down so paint will not bleed under the tape.

BUTT JOINTS - Caulk in general should not be applied in a crack over 1/4" because with the contraction and expansion of wood it will pull apart. Butt joints are where the wood butts up against wood. This is not the same as lap joints where one board lays over another board.

SOLID EDGE - With hand tools we remove loose paint or rust scale. If there are only one or two coats of paint, the edges can be sanded to feather them in. When the edge of paint is thick, sanding down the edge would not be recommended due to the time involved.

BACK-ROLL or BACK-BRUSH - This is a method of applying paint to porous surfaces (i.e. stucco, cement block, rough wood). An airless sprayer is used to pump the paint from the bucket on to the surface. Then we use a brush or roller to work the paint in to the porous surface. (Beware; sometimes this is considered two coats of paint. Two true coats means that the first coat of paint has dried before the second was applied).